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Install Failed


jjbrunton

Question

After coming back to the application to test if it was any more stable than the last time I used it, I find I am unable to install it.

 

I get the following error log on install:

[1498:1EE0][2016-09-29T15:57:16]i001: Burn v3.10.3.3007, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\Jamie\AppData\Local\Temp\1\{6539C7D8-1AEC-40A5-9E15-FF8BFAA2A2AF}\.cr\StableBit.CloudDrive_1.0.0.721_x64_BETA.exe
[1498:1EE0][2016-09-29T15:57:16]i000: Initializing string variable 'InstallFolder' to value '[PlatformProgramFilesFolder]\StableBit\CloudDrive'
[1498:1EE0][2016-09-29T15:57:16]i000: Initializing numeric variable 'LaunchUI' to value '1'
[1498:1EE0][2016-09-29T15:57:16]i000: Initializing numeric variable 'StopService' to value '0'
[1498:1EE0][2016-09-29T15:57:16]i009: Command Line: '-burn.clean.room=C:\Users\Jamie\Downloads\StableBit.CloudDrive_1.0.0.721_x64_BETA.exe -burn.filehandle.attached=308 -burn.filehandle.self=316'
[1498:1EE0][2016-09-29T15:57:16]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Jamie\Downloads\StableBit.CloudDrive_1.0.0.721_x64_BETA.exe'
[1498:1EE0][2016-09-29T15:57:16]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Jamie\Downloads\'
[1498:1EE0][2016-09-29T15:57:16]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Jamie\AppData\Local\Temp\StableBit_CloudDrive_(64_bit)_20160929155716.log'
[1498:1EE0][2016-09-29T15:57:16]i000: Setting string variable 'WixBundleName' to value 'StableBit CloudDrive (64 bit)'
[1498:1EE0][2016-09-29T15:57:16]i000: Setting string variable 'WixBundleManufacturer' to value 'Covecube Inc.'
[1498:1E08][2016-09-29T15:57:16]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1498:1E08][2016-09-29T15:57:16]i000: Setting version variable 'WixBundleFileVersion' to value '1.0.721.0'
[1498:1EE0][2016-09-29T15:57:16]i100: Detect begin, 2 packages
[1498:1EE0][2016-09-29T15:57:16]i000: Setting string variable 'NETFRAMEWORK45' to value '394271'
[1498:1EE0][2016-09-29T15:57:16]i052: Condition 'NOT VersionNT64' evaluates to false.
[1498:1EE0][2016-09-29T15:57:16]i052: Condition 'VersionNT64' evaluates to true.
[1498:1EE0][2016-09-29T15:57:16]i000: Setting string variable 'PlatformProgramFilesFolder' to value 'C:\Program Files'
[1498:1EE0][2016-09-29T15:57:16]i000: Registry key not found. Key = 'SOFTWARE\StableBit\CloudDrive'
[1498:1EE0][2016-09-29T15:57:16]i000: Setting version variable 'KmdfVersion' to value '1.13.9600.16384'
[1498:1EE0][2016-09-29T15:57:16]i052: Condition 'PreviousInstallFolder' evaluates to false.
[1498:1EE0][2016-09-29T15:57:16]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
[1498:1EE0][2016-09-29T15:57:16]i101: Detected package: NetFx451Web, state: Present, cached: None
[1498:1EE0][2016-09-29T15:57:16]i101: Detected package: CloudDriveApplication, state: Absent, cached: None
[1498:1EE0][2016-09-29T15:57:16]i052: Condition '(VersionNT >= v6.0)' evaluates to true.
[1498:1EE0][2016-09-29T15:57:16]i052: Condition '(KmdfVersion >= v1.9)' evaluates to true.
[1498:1EE0][2016-09-29T15:57:16]i199: Detect complete, result: 0x0
[1498:1E08][2016-09-29T15:57:19]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[1498:1E08][2016-09-29T15:58:10]i000: Setting string variable 'InstallFolder' to value 'C:\Program Files\StableBit\CloudDrive'
[1498:1E08][2016-09-29T15:58:10]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[1498:1EE0][2016-09-29T15:58:10]i200: Plan begin, 2 packages, action: Install
[1498:1EE0][2016-09-29T15:58:10]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
[1498:1EE0][2016-09-29T15:58:10]i000: Setting string variable 'WixBundleRollbackLog_CloudDriveApplication' to value 'C:\Users\Jamie\AppData\Local\Temp\StableBit_CloudDrive_(64_bit)_20160929155716_000_CloudDriveApplication_rollback.log'
[1498:1EE0][2016-09-29T15:58:10]i000: Setting string variable 'WixBundleLog_CloudDriveApplication' to value 'C:\Users\Jamie\AppData\Local\Temp\StableBit_CloudDrive_(64_bit)_20160929155716_000_CloudDriveApplication.log'
[1498:1EE0][2016-09-29T15:58:10]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1498:1EE0][2016-09-29T15:58:10]i201: Planned package: CloudDriveApplication, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1498:1EE0][2016-09-29T15:58:10]i299: Plan complete, result: 0x0
[1498:1EE0][2016-09-29T15:58:10]i300: Apply begin
[1498:1EE0][2016-09-29T15:58:10]i010: Launching elevated engine process.
[1498:1EE0][2016-09-29T15:58:10]i011: Launched elevated engine process.
[1498:1EE0][2016-09-29T15:58:11]i012: Connected to elevated engine.
[2270:23C4][2016-09-29T15:58:11]i358: Pausing automatic updates.
[2270:23C4][2016-09-29T15:58:11]i359: Paused automatic updates.
[2270:23C4][2016-09-29T15:58:11]i360: Creating a system restore point.
[2270:23C4][2016-09-29T15:58:11]i362: System restore disabled, system restore point not created.
[2270:23C4][2016-09-29T15:58:11]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2cfb11b7-b11d-46c8-b2cb-43f44a874209}, options: 0x7, disable resume: No
[2270:23C4][2016-09-29T15:58:13]i000: Caching bundle from: 'C:\Users\Jamie\AppData\Local\Temp\1\{42D6B8BF-32DA-4AF7-AEFC-F33BDA5C1767}\.be\StableBit.CloudDrive_x64.exe' to: 'C:\ProgramData\Package Cache\{2cfb11b7-b11d-46c8-b2cb-43f44a874209}\StableBit.CloudDrive_x64.exe'
[2270:23C4][2016-09-29T15:58:13]i320: Registering bundle dependency provider: {2cfb11b7-b11d-46c8-b2cb-43f44a874209}, version: 1.0.721.0
[2270:23C4][2016-09-29T15:58:13]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2cfb11b7-b11d-46c8-b2cb-43f44a874209}, resume: Active, restart initiated: No, disable resume: No
[2270:225C][2016-09-29T15:58:13]i305: Verified acquired payload: CloudDriveApplication at path: C:\ProgramData\Package Cache\.unverified\CloudDriveApplication, moving to: C:\ProgramData\Package Cache\{2A1315D8-75CA-4F47-9F69-5FCF5117EAD3}v1.0.721\StableBit.CloudDrive.msi.
[2270:23C4][2016-09-29T15:58:13]i323: Registering package dependency provider: {2A1315D8-75CA-4F47-9F69-5FCF5117EAD3}, version: 1.0.721, package: CloudDriveApplication
[2270:23C4][2016-09-29T15:58:13]i301: Applying execute package: CloudDriveApplication, action: Install, path: C:\ProgramData\Package Cache\{2A1315D8-75CA-4F47-9F69-5FCF5117EAD3}v1.0.721\StableBit.CloudDrive.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" LAUNCHUI="1" STOPSERVICE="0" INSTALLLOCATION="C:\Program Files\StableBit\CloudDrive"'
[2270:23C4][2016-09-29T15:58:19]e000: Error 0x80070643: Failed to install MSI package.
[2270:23C4][2016-09-29T15:58:19]e000: Error 0x80070643: Failed to execute MSI package.
[1498:1EE0][2016-09-29T15:58:19]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1498:1EE0][2016-09-29T15:58:19]i319: Applied execute package: CloudDriveApplication, result: 0x80070643, restart: None
[1498:1EE0][2016-09-29T15:58:19]e000: Error 0x80070643: Failed to execute MSI package.
[2270:23C4][2016-09-29T15:58:19]i318: Skipped rollback of package: CloudDriveApplication, action: Uninstall, already: Absent
[1498:1EE0][2016-09-29T15:58:19]i319: Applied rollback package: CloudDriveApplication, result: 0x0, restart: None
[2270:23C4][2016-09-29T15:58:19]i329: Removed package dependency provider: {2A1315D8-75CA-4F47-9F69-5FCF5117EAD3}, package: CloudDriveApplication
[2270:23C4][2016-09-29T15:58:19]i351: Removing cached package: CloudDriveApplication, from path: C:\ProgramData\Package Cache\{2A1315D8-75CA-4F47-9F69-5FCF5117EAD3}v1.0.721\
[2270:23C4][2016-09-29T15:58:19]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2cfb11b7-b11d-46c8-b2cb-43f44a874209}, resume: None, restart: None, disable resume: No
[2270:23C4][2016-09-29T15:58:19]i330: Removed bundle dependency provider: {2cfb11b7-b11d-46c8-b2cb-43f44a874209}
[2270:23C4][2016-09-29T15:58:19]i352: Removing cached bundle: {2cfb11b7-b11d-46c8-b2cb-43f44a874209}, from path: C:\ProgramData\Package Cache\{2cfb11b7-b11d-46c8-b2cb-43f44a874209}\
[2270:23C4][2016-09-29T15:58:19]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2cfb11b7-b11d-46c8-b2cb-43f44a874209}, resume: None, restart initiated: No, disable resume: No
[1498:1EE0][2016-09-29T15:58:20]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

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The "0x80070643" error indicates that the system has a pending reboot (usually).  Rebooting the system usually fixes this issue (and it sounds like that was the case). 

 

 

However, I can't help you on the shipping part, but I definitely know how that feels.  It can never arrive soon enough. :)

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The "0x80070643" error indicates that the system has a pending reboot (usually).  Rebooting the system usually fixes this issue (and it sounds like that was the case). 

 

 

However, I can't help you on the shipping part, but I definitely know how that feels.  It can never arrive soon enough. :)

 

 

You misunderstood - I am getting an error in CloudDrive "Timed out waiting for disk to arrive" the disk is also not present in disk management.

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