No S.M.A.R.T data other than temperature

[Quiks]

I pulled an HDD from my NAS and decided to run it in my computer, so I formatted it and let Stablebit scanner populate. When I checked the smart data, it appears as though all of it is missing minus temperature. Does anyone have an idea why this may be happening. I tried some google searches, but either I don't know what to search for or it's not coming up. Picture below of what I see in the Scanner

 

http://i.imgur.com/V0K59VL.png

[Christopher (Drashna)]

What OS are you using?

What version of StableBit Scanner are you using (open the "Scanner settings" window to verify, or open the "Uninstall Programs" section in the Control Panel to verify). 

Also, what controller card is the disk in question attached to?  If you're not sure, open up StableBit Scanner, right click on the column headers and select "By Controller". This will group the disks "By Controller" and list the controller for each group.

 

This is most likely due to the controller that the drive is connected to, but I can't be sure. 

 

Could you download the "Direct IO Test" utility and run it on the system in question?

http://community.covecube.com/index.php?/topic/36-how-to-contribute-test-data/

Select the drive in question, from the dropdown list. 

Make sure that the "SMART Attributes" section "lights up" (in either  the WMI or Direct IO section). And if it does, click on the elipse next to it, to make sure it's actually reporting the data. 

 

 

If neither section is properly grabbing SMART data, check the "Unsafe Direct IO" section and see if that fixes it. 

 

If it doesn't, then select the "Specific method" option and go through each method to see if there is a specific one that works right. 

[Quiks]

I'm using Windows server 2012

 

Stablebit Scanner 2.5.3062

 

This is the only disk that exhibits a problem and all of them are connected over the same backplane.

controller is listed as "LSI Adapter, SAS2 2308 Mustang"

They are all using a supermicro sas2 846 EL1 backplane.

 

WMI SMART attributes are not lighting up

Direct I/O SMART Attributes are lighting up

Here is the info when I click on the ... next to the direct i/o SMART Attributes

 

http://i.imgur.com/vJ8e3Ld.png

Smart attributes for device:   13
  Version:   0
  Offline data collection status:   NeverStartted
  Self-test execution status:   PreviousCompletedNoErorrOrNoTestRun
  Self-test percent remaining:   0
  To complete off-line data collection:   00:00:00
  Off-line data collection capability:   0
  SMART capability:   0
  Error logging capability:   False
  Short self-test polling time:   00:00:00
  Extended self-test polling time:   00:00:00
  Conveyance self-test polling time:   00:00:00

  Attributes:   0
  Checksum valid:   True

When I click Unsafe Direct I/O, I get the same information as above

 

That "SMART capability: 0" doesn't make me too hopeful lol.

 

I went through all the manual options. The only time SMART Attirbutes lighted up was at the original "AtaPassThrough"

[Christopher (Drashna)]

Okay, it sounds like the firmware/driver doesn't support the normal methods we use to query for SMART data then.  From what I've seen, this is somewhat common for the LSI controllers (it highly depends on the firmware and driver versions). 

 

If you check the "Unsafe Direct IO" option, it should get the rest of the data, and look like this:

mart attributes for device:   5
  Version:   10
  Offline data collection status:   CompletedWithoutError
  Self-test execution status:   PreviousCompletedNoErorrOrNoTestRun
  Self-test percent remaining:   0
  To complete off-line data collection:   00:00:00
  Off-line data collection capability:   ExecuteOffLineImmediate, Vendor1, OffLineReadScanning, SelfTest, ConveyanceSelfTest, SelectiveSelfTest
  SMART capability:   SmartAutoSaveOnPowerModeSwitch, SmartEnableDisableAndAttributeAutosaveSupported
  Error logging capability:   True
  Short self-test polling time:   00:01:00
  Extended self-test polling time:   00:03:00
  Conveyance self-test polling time:   00:02:00

  Attributes:   25
    1:   110 [0x000001A8CDA0]
    3:   91 [0x000000000000]
    4:   100 [0x000000000029]
    5:   100 [0x000000000000]
    7:   87 [0x00001DB2A681]
    9:   91 [0x000000002219]
    10:   100 [0x000000000000]
    12:   100 [0x00000000002A]
    183:   100 [0x000000000000]
    184:   100 [0x000000000000]
    187:   100 [0x000000000000]
    188:   100 [0x000200020002]
    189:   100 [0x000000000000]
    190:   68 [0x000026160020]
    191:   100 [0x000000000000]
    192:   100 [0x000000000185]
    193:   100 [0x0000000001B1]
    194:   32 [0x000F00000020]
    195:   110 [0x000001A8CDA0]
    197:   100 [0x000000000000]
    198:   100 [0x000000000000]
    199:   200 [0x000000000000]
    240:   100 [0x3073000021F9]
    241:   100 [0x001DB7659728]
    242:   100 [0x008AF551B5F9]
  Checksum valid:   True

And if that is the case, then you'll need to enable the "Unsafe Direct IO" option in StableBit Scanner to get the SMART info. 

 

To do so, click on the "Settings" button in the toolbar and select "Scanner Settings". Enable the "Show advanced settings and information" option, and hit "OK". You will only need to do this once, from now on, it will always display this option.

 

Click on "Settings", and select the new "Advanced Settings and information" option. Open the "Configuration Properties" tab. You will find a list of all the settings here, organized into section. 

 

Find the "DirectIo" section, and check the "Unsafe" option.  Click "OK".

 

You'll need to restart the service (run "services.msc", find the "StableBit Scanner service", right click on it and select "Restart"), or you'll need to reboot the system.  

 

Once you've done this, it should get the SMART data. 

[Quiks]

I get the same output in details when I check "unsafe Direct I/O"

  Smart attributes for device:   13
  Version:   0
  Offline data collection status:   NeverStartted
  Self-test execution status:   PreviousCompletedNoErorrOrNoTestRun
  Self-test percent remaining:   0
  To complete off-line data collection:   00:00:00
  Off-line data collection capability:   0
  SMART capability:   0
  Error logging capability:   False
  Short self-test polling time:   00:00:00
  Extended self-test polling time:   00:00:00
  Conveyance self-test polling time:   00:00:00

  Attributes:   0
  Checksum valid:   True

To be clear, this is the only drive with this issue out of 15 drives all of which are on the same controller/backplane

[Christopher (Drashna)]

That's .... very odd. 

 

On the "Direct IO Test" utility, did you try the "Specific method" option?  
If not, try that, and go through each option, and see if any return the SMART data.  

 

I have a feeling that none will. 

 

 

In StableBit Scanner, right click on the disk in question and select "Disk Control".  At the bottom of this window, see if there is a "SMART" section. If it doesn't, you may need to grab a beta version.  If it does, make sure that SMART is enabled. If it isn't, enable it and click "Set".

 

Otherwise, try another program (like HD Sentinel) and see if that gets SMART data.  If it doesn't, then it sounds like the SMART reporting may be turned off on the disk itself. 

And at this point, if this is the case, the best thing I can recommend is a) try moving the disk to another port and see if that fixes it, or b.) RMA/exchange the drive.