Scanner reports imminent drive failure on a new healthy drive.

[teddyboy16]

This is the second time scanner has reported imminent drive failure on a brand new 6TB Seagate drive. There are no smart errors or surface defects on the drive. The file system is reported as healthy. The whole disk is healthy. All three 6TB drives are healthy.

 

It could be the controller? Two of the 6TB drives are on the same controller that I recently put in to replace the one with the two dead ports. I can't tell if it's those two drives scanner is reporting as ready to fail. I should probably try to swap out a drive this weekend on the other controller to see if it actually hot swaps out the drive for the new one.

[Christopher (Drashna)]

Could you do this:

http://wiki.covecube.com/StableBit_Scanner_Advanced_Settings

Find the "Smart" section, check the "NoWmi", click "OK" and reboot the system.?

[teddyboy16]

I'll do that when I get home from work. There are no advanced setting in the scanner tab. I'm running 2.4.0.2929.

 

I'm using Drivepool and scanner through the WHS console. It's the only way I interact with it and the rest of the add ins.

[Christopher (Drashna)]

Ah, okay. 

 

In that case, could you update the version to the latest? 

Either the latest stable version:

http://dl.covecube.com/ScannerWhs2/release/download/StableBit.Scanner_2.5.1.3062_Release.wssx

Or ideally, the newest version (there is some newer handling for issues akin to this)

http://dl.covecube.com/ScannerWhs2/beta/download/StableBit.Scanner_2.5.2.3097_BETA.wssx

[teddyboy16]

Ok will do that when I get home from work today. Are they any issues with installing that I need to be aware of? Do I need to uninstall then install the new version? I'm running scanner through the WHS console.

I'll install the beta...
 

[Christopher (Drashna)]

You should be able to do an inplace upgrade, without any issues.

If you're concerned about that at all, then please uninstall the old version and install the new version.

 

Though, there have been a few changes (such as with the theme/UI), but nothing too major.

[teddyboy16]

I installed the beta tonight. I did get another email today about a failing disk. One of the 6tb disks. This happened before the install this evening. I had to uninstall scanner completely front the console and control panel. Once I did that I was able to install the beta. Hopefully I won't see the error anymore.:-(
 

[Christopher (Drashna)]

If the issue does persist, let us know.

And what does the email say exactly?

[teddyboy16]

StableBit Scanner

 

S.M.A.R.T. Failure on 'xxxxxxxxxx'

 

One or more disks are expected to fail within 24 hours:

 

Seagate ST6000DX000-1H21 SCSI Disk Device

You are receiving this message because you have set up email notifications to be sent to this address from the StableBit Scanner.

 

That's what I sai in the email that was sent May 21st @ 6:16am

[Christopher (Drashna)]

Okay. And when you check, the drive looks completely fine, correct?

And the "Smart NoWmi" option doesn't help either, correct?

 

 

If so, could you do this:

http://wiki.covecube.com/StableBit_Scanner_Advanced_Settings

In the logging Tab, find the "SmartDiskInfo" entry and click on it. Select the "Verbose" option and hit "OK". 

Let scanner run until it does this again (if you reboot the system, you'll need to redo this).  

Once it does, grab the contents of "C:\ProgramData\StableBit Scanner", open a ticket at https://stablebit.com/Contactand upload the contents there.