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I am Having Trouble Uninstalling Drivepool 1.3.6.7585


muaddib

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I am having trouble uninstalling Drivepool 1.3.6.7585 from WHS 2011 in order to upgrade to Drivepool 2.1.1.561.  I removed it from addin but I cannot uninstall from the control panel uninstaller.

 

 

When trying to install Drivepool 2.1.1.561 I get the following error:

Setup Failed...

post-392-0-43817100-1425744427_thumb.jpg

 

When I go to control panel + uninstall I get the following error:  

 

The installed product does not match the installation source(s):.....

post-392-0-63716800-1425744305_thumb.jpg

 

I also tried re-installing Drivepool 1.3.6.7585 but I get the following error:

post-392-0-25207300-1425744596_thumb.jpg

 

Is there a way to completely remove 1.3.6.7585 by using the registry?  I am in need of a solution as my server is completely useless without drive pool.  Please help!

 

 

 

 

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Have you ever rebooted during this time? IIRC, when I uninstaled 2.x to go back to 1.x the de-installation was not succesfull but completed still after reboot (and the same happened going back to 2.x).

 

Also, you could check which services are running to determine the actual version that is. But try reboots first after each attempt to uninstall/install.

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For whatever reason, it seems like your server has lost the original installer file (that second image is what indicates this). This would be why it's not letting you uninstall it.

 

Download the matching version that you have. It should be a WSSX file. Rename it to ".cab" instead. This should allow you to open the file. You should see three (maybe more) files in it. An RTF file, an XML file, and a MSI Installer file. Grab this MSI file, and copy it to the server's desktop. Then right click on it and select "Uninstall".  This should allow you to uninstall the program.

 

If you need help with this, head to http://meetme.so/drashnacovecube and schedule a time for a remote support session, and I'll see about getting this fixed for you.

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Have you ever rebooted during this time? IIRC, when I uninstaled 2.x to go back to 1.x the de-installation was not succesfull but completed still after reboot (and the same happened going back to 2.x).

 

Also, you could check which services are running to determine the actual version that is. But try reboots first after each attempt to uninstall/install.

 

Yes, I rebooted.

For whatever reason, it seems like your server has lost the original installer file (that second image is what indicates this). This would be why it's not letting you uninstall it.

 

Download the matching version that you have. It should be a WSSX file. Rename it to ".cab" instead. This should allow you to open the file. You should see three (maybe more) files in it. An RTF file, an XML file, and a MSI Installer file. Grab this MSI file, and copy it to the server's desktop. Then right click on it and select "Uninstall".  This should allow you to uninstall the program.

 

If you need help with this, head to http://meetme.so/drashnacovecube and schedule a time for a remote support session, and I'll see about getting this fixed for you.

Thanks, I will give it a go once I get home!

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