Hello, I have purchased a WD My Passport 259D (4TB) last month too. During the last years I have bought several external HD from WD too. With my last drives, I have never met any problem accessing to SMART Values, with several programs, like HD Tune Pro, Crystal Disk Info, StableBit Scanner etc (and also with the WD programs like (WD Drive Utilities and Data Lifeguard Diagnostic) However this new drive, only shows 4 values: Read Error Rate, Spin-Up Time, Reallocated Sectors Count, Temperature. In any program I run, no errors were found in my new HDD. However, this is very weird and annoying, because I can't ensure my drive is in perfect state. I can not even know the hours the drive has been On.... I think it's the same problem tcz06a has encountered
Is it possible that the drive is not working well? Or all of the new WD drives have the same problem? Thanks