SGRX

You did, thank you - I actually posted in this thread at the same time I submitted the ticket, not thinking I would receive a response anywhere near that quickly. I was able to confirm the issues with the drive on another system after pulling it, and although Scanner was showing the incorrect serial in the program interface, it did provide me with an identifiable serial number in the email alerts that were sent. So the alerts are correct, just with the same character transposition as Sentinel, and the drive number/path in the Scanner interface is correct. I chalk it up to my using controller cards that have relatively spotty driver support on any modern OS. Either way, Scanner did alert me of the problem in time for me to move the data off of the drive - and the drive did wind up failing - so it's already more than justified its cost.

At the risk of resurrecting an old thread, I just purchased and installed DrivePool and Scanner yesterday, and am having this issue on my Server 2012 R2 Essentials system, using 3 Super Micro SAT2-MV8 controller cards (Marvell Hercules-2 based, according to Super Micro's website). Device manager identifies the controllers as Sonnet Tempo Gen 2 SATA PCI-X adapters, driver version 4.2.0.0 (5/11/2010). The SMART data displayed shows only repeats of 3 different drive models and serial numbers, which based on reading this thread I would assume to be the first drive on each card. I moved from HD Sentinel to Scanner due to its DrivePool integration, but it's worth noting that Sentinel did interpret SMART data correctly for each drive - with one issue. The serial numbers had a series of transposed characters, so for example if the serial number was 12345678, Sentinel displayed the serial number as 21436587, transposing each series of 2 characters. Is the SMART data, other than the drive information, still reliable, given the issues I am having? Scanner indicates that one of my drives is likely to suffer a mechanical failure soon, and although I have moved everything off of it, I want to be sure that it's identifying the correct drive.