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    • Christopher (Drashna)

      Login issues   11/07/17

      If you have issues with logging in, make sure you use your display name and not the "username" or email.  Or head here for more info.   http://community.covecube.com/index.php?/topic/3252-login-issues/  
    • Christopher (Drashna)

      Getting Help   11/07/17

      If you're experiencing problems with the software, the best way to get ahold of us is to head to https://stablebit.com/Contact, especially if this is a licensing issue.    Issues submitted there are checked first, and handled more aggressively. So, especially if the problem is urgent, please head over there first. 
Bas

ST1000NM0001 (SAS) no SMART/temperature/age

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Hi,
 
I'm having some issues with getting smart data from a particular type of SAS drive. I'm running a crossflashed IBM M1015 (IT mode, LSI P20 Firmware). Other disks attached to this controller are reporting temperatures and SMART data just fine. 
 
StableBit scanner is not showing SMART data, temperatures or age. I am able to get some data with Powershell and smartctl. I've also run the Direct I/O test utility. Please see the attached files and quotes below. It would be very nice if we could get some of this data into Stablebit Scanner!
 
Kind regards, 
 
Bas
 

Get-PhysicalDisk -FriendlyName PhysicalDisk16 | select *
 
Usage                            : Auto-Select
OperationalStatus                : OK
HealthStatus                     : Healthy
BusType                          : SAS
CannotPoolReason                 : Insufficient Capacity
SupportedUsages                  : {Auto-Select, Manual-Select, Hot Spare, Retired...}
MediaType                        : HDD
ObjectId                         : {1}\\************\root/Microsoft/Windows/Storage/Providers_v2\SPACES_PhysicalDisk.ObjectId="{541c1371-e10e-11e3-80b1-806e6f6e6963}:PD:{795efb42-67b7-c1bb-e544-be3e6b9828f2}"
PassThroughClass                 : 
PassThroughIds                   : 
PassThroughNamespace             : 
PassThroughServer                : 
UniqueId                         : 5000C50057550C8F
AllocatedSize                    : 1000204886016
CanPool                          : False
Description                      : 
DeviceId                         : 16
EnclosureNumber                  : 0
FirmwareVersion                  : 0002
FriendlyName                     : PhysicalDisk16
IsIndicationEnabled              : False
IsPartial                        : True
LogicalSectorSize                : 512
Manufacturer                     : SEAGATE 
Model                            : ST1000NM0001    
OtherCannotPoolReasonDescription : 
PartNumber                       : 
PhysicalLocation                 : SES Enclosure 5001E677BA337FFD : Slot 6
PhysicalSectorSize               : 512
SerialNumber                     : ************
Size                             : 1000204886016
SlotNumber                       : 6
SoftwareVersion                  : 
SpindleSpeed                     : 4294967295
PSComputerName                   : 
CimClass                         : ROOT/Microsoft/Windows/Storage:MSFT_PhysicalDisk
CimInstanceProperties            : {ObjectId, PassThroughClass, PassThroughIds, PassThroughNamespace...}
CimSystemProperties              : Microsoft.Management.Infrastructure.CimSystemProperties

 
Get-PhysicalDisk -FriendlyName PhysicalDisk16  | Get-StorageReliabilityCounter
 
 
ObjectId                : {1}\\************\root/Microsoft/Windows/Storage/Providers_v2\SPACES_StorageReliabilityCounter.ObjectId="{541c1371-e10e-11e3-80b1-806e6f6e6963}:RC:{795efb42-67b7-c1bb-e544-be3e6b9828f2}"
PassThroughClass        : 
PassThroughIds          : 
PassThroughNamespace    : 
PassThroughServer       : 
UniqueId                : {541c1371-e10e-11e3-80b1-806e6f6e6963}:RC:{795efb42-67b7-c1bb-e544-be3e6b9828f2}
DeviceId                : 16
FlushLatencyMax         : 16
LoadUnloadCycleCount    : 32
LoadUnloadCycleCountMax : 300000
ManufactureDate         : Year: 2013 Week: 36
PowerOnHours            : 19726
ReadErrorsCorrected     : 11187725
ReadErrorsTotal         : 0
ReadErrorsUncorrected   : 0
ReadLatencyMax          : 268
StartStopCycleCount     : 32
StartStopCycleCountMax  : 10000
Temperature             : 37
TemperatureMax          : 68
Wear                    : 0
WriteErrorsCorrected    : 0
WriteErrorsTotal        : 0
WriteErrorsUncorrected  : 0
WriteLatencyMax         : 71
PSComputerName          : 

C:\Program Files\smartmontools\bin>smartctl
smartctl 6.3 2014-07-26 r3976 [x86_64-w64-mingw32-2012r2] (sf-6.3-1)
Copyright © 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org
 
=== START OF INFORMATION SECTION ===
Vendor:               SEAGATE
Product:              ST1000NM0001
Revision:             0002
Compliance:           SPC-4
User Capacity:        1.000.204.886.016 bytes [1,00 TB]
Logical block size:   512 bytes
Rotation Rate:        7200 rpm
Form Factor:          3.5 inches
Logical Unit id:      0x5000c50057550c8f
Serial number:        ***************
Device type:          disk
Transport protocol:   SAS (SPL-3)
Local Time is:        Sat Sep 30 15:06:07 2017 WEDT
SMART support is:     Available - device has SMART capability.
SMART support is:     Enabled
Temperature Warning:  Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART Health Status: OK
 
Current Drive Temperature:     37 C
Drive Trip Temperature:        68 C
 
Manufactured in week 36 of year 2013
Specified cycle count over device lifetime:  10000
Accumulated start-stop cycles:  32
Specified load-unload count over device lifetime:  300000
Accumulated load-unload cycles:  32
Elements in grown defect list: 186
 
Vendor (Seagate) cache information
  Blocks sent to initiator = 22153071
  Blocks received from initiator = 4057140
  Blocks read from cache and sent to initiator = 1803700
  Number of read and write commands whose size <= segment size = 17176
  Number of read and write commands whose size > segment size = 12
 
Vendor (Seagate/Hitachi) factory information
  number of hours powered up = 19741,50
  number of minutes until next internal SMART test = 46
 
Error counter log:
           Errors Corrected by           Total   Correction     Gigabytes    Total
               ECC          rereads/    errors   algorithm      processed    uncorrected
           fast | delayed   rewrites  corrected  invocations   [10^9 bytes]  errors
read:   39537776        0         0  39537776          0         11,342           0
write:         0        0         0         0          0          2,093           0
 
Non-medium error count:        0
 
 
[GLTSD (Global Logging Target Save Disable) set. Enable Save with '-S on']
No self-tests have been logged
 

 

post-8672-0-12359700-1506777405_thumb.png

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Just a clarification here:

 

SAS drives do not use SMART.  Period. End of story. 

 

They report data in a very different way.  And smrtctrl does read the SAS information.  However, StableBit Scanner doesn't read the SAS info, at this point.  This is something that we would like to add, but it is something that may not be quick to add.  Specifically, we need:

  • SAS hardware (both the controller and drive).  I personally have SAS controllers, but not drives (but that's an easy problem to solve).  And I believe Alex has the same. So testing shouldn't be a problem.
  • Documentation, aka, we need to read over it, and understand how it works first. 
  • Time, aka, time to implement it.  We've been very busy "catching up".  We want to get all the bugs ironed out of our products.  Once that's done, we'll look at adding more features, such as this. 

 

That said, I am very much interested in adding SAS support to StableBit Scanner, as it would make it that much more useful (and SAS drives are that much better). 

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Thank you for your reply! I will deploy something with Powershell/smartctl to monitor these drives for now. 

 

If I can supply any more information that could be useful, or test anything please let me know. I would love to help.

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