Jump to content
Covecube Inc.
  • Announcements

    • Christopher (Drashna)

      Getting Help   11/07/17

      If you're experiencing problems with the software, the best way to get ahold of us is to head to https://stablebit.com/Contact, especially if this is a licensing issue.    Issues submitted there are checked first, and handled more aggressively. So, especially if the problem is urgent, please head over there first. 
  • 0
mayorville

Scanner stuck on Initializing

Question

6 answers to this question

Recommended Posts

  • 0

I am experiencing a similar problem with two PC servers running Windows 10 and Scanner.  The GUI will just open to searching....  (new issue) After reading a few posts here, I took a look at Services in Task Manager and found that ScannerServce is stopping.  When I manually start the service, the GUI is available.  Service startup is set to Automatic.

 

Scanner has been on these machines for about 18 months.  On one machine, two of the three drives have a non-fatal problem.  I am getting ready to fix.  However, little has been done in the way of changes.  Just running.  There have been a number of MS updates over the period, but I can't tie an update to the service stopping.

 

Wish I was better at Jeopardy, have trouble finding the right search question to get me to an answer.  Any advice?  I did send a copy of Troubleshooter data.

 

Thanks, Tom

 

Share this post


Link to post
Share on other sites
  • 0

Well, the UI just connects to the service. So if that isn't running ... yeah.

 

That said, the service should automatically restart if it crashes.

 

 

And I'm not seeing Troubleshooter logs.  If you could, try sending them again (use "3013" for the contact request/ID field).

 

Also, as above, try resetting the settings.

 

 

If that doesn't help, try uninstalling and reinstalling the software and see if that helps.

Share this post


Link to post
Share on other sites
  • 0

Thanks for the quick response.

 

Oops, I was on a remote connection to the server, so may have run the Troubleshooter on my laptop.  Not sure now. Have sent Troubleshooter data before starting the service.  This time on the server for sure.  Also, the email tag should be tom@flemer.net.  May not match what you have on record.

 

I know where the reset is on Drivepool, can you point me to the one on Scanner?

 

Best Regards,

Tom

Share this post


Link to post
Share on other sites
  • 0

....  I'm not 100% sure of this ... but given what I'm seeing, I think your system is corrupted.

 

I'm seeing a bunch of .NET related errors.   Some that affect remote functionality, as well as other ... low level .NET stuff.  

 

Unfortunately, depending on what OS you're running ... it may be simpler to reinstall than to repair .NET Framework, because of how integrated it is into the system.  

 

 

 

As for resetting StableBit Scanner, there is no way to do so from within the UI. It's entirely manual.

http://wiki.covecube.com/StableBit_Scanner_Q4200749

Share this post


Link to post
Share on other sites
  • 0

Thanks, I have been using Remote Desktop Connection a lot on these machines lately. I am geared up to blowout one of the machines  That will clear out the Scanner data files.  However, will hang onto to link if the problem resurfaces..  

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


×