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thepregnantgod

Drive "Not Usable"

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Did you get a solution to this?  I have a computer with 6 drives all running off the same controller and one of them is showing with Status as Not Usable in Scanner, but it's fine in DrivePool and I can read/write to it fine.

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18 hours ago, troy said:

Did you get a solution to this?  I have a computer with 6 drives all running off the same controller and one of them is showing with Status as Not Usable in Scanner, but it's fine in DrivePool and I can read/write to it fine.

Which controller is that? 

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1 hour ago, Christopher (Drashna) said:

Which controller is that? 

Highpoint RocketRAID 2720.  Disks are set up as individual drives so DrivePool and Scanner can see all the drives individually.

The "problem" drive when selected in Scanner shows at the bottom that the disk cannot be identified, file system status is unavailable and SMART is unavailable.  The other drives connected to the same controller show entire surface of the hard disk was checked and known file systems have been checked, and SMART check is not accessible.

Drives are all WD RED drives.  The problem drive used to come up fine.  I had the computer offline in storage for some months and after powering back up noted the problem the first time I checked in Scanner (maybe a couple hours after power on).

I've run a chkdsk and a full virus scan (just to work the drive) and everything looks ok.  Just Scanner appears to have a problem accessing the drive.  As well as showing not usable, it doesn't appear to allow Scanner to do a disk sector scan.  When I click the button to start a scan, nothing seems to happen.

Please let me know how I can fix it.

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Install the RocketRAID software.  

These cards use special firmware that causes this data to not show the SMART data until non-standard/proprietary commands are sent to the controllers. 

http://highpoint-tech.com/BIOS_Driver/HRM/Windows/RAID_Manage_Win_v2.5.8_16_05_09.zip

 

 

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Appreciate the response, but SMART isn't the issue here.  As mentioned in my last post, all of the drives say SMART is unavailable.  That's not what I'm asking about (only mentioned to give a complete picture).  The problem is that one drive displays as Not Usable in Scanner, and this didn't happen previously on this drive (ie. it displayed the same as the other drives).

How do we troubleshoot the cause of the Not Usable status?  The drive appears to be fine and I'm inclined to ignore the status, but I'd like to understand why it's happening so I can make sure there's not some underlying problem with the drive.

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Sorry for the misunderstanding!  And very odd. 

"Not usable" would happen if the data was not "there", or if it was corrupt. 

The advanced settings has the option to lod SMART data to the service logs. That's what you'd want to do. 

 

 

Click on the "Settings" button in the toolbar and select "Scanner Settings". Enable the "Show advanced settings and information" option, and hit "OK". You will only need to do this once, from now on, it will always display this option.
Click on "Settings", and select the new "Advanced Settings and information" option.  Find the SMART entry, click on it, and select "verbose".  Let it fun for a while, and then grab the logs. 

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Thanks for the suggestion on how to collect information to troubleshoot.

Considering that the drives are all reporting SMART isn't available in Scanner (due to being connected through the RAID controller).  I assume this would mean the verbose data you're suggesting to collect wouldn't be available?

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