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Amazon Cloud Drive: HTTP Status 429 errors


Best Answer Christopher (Drashna) , 19 April 2017 - 07:35 PM

The 429 response code is a throttling response.  

 

This means that there isn't anything we can really do.   We do automatically retry when we get these sort of errors, and we back off exponentially (eg, wait longer and longer to retry).  

 

But basically, Amazon's servers are actively refusing to return the data that we're requesting.  There is no fix or work around here, because this is ENTIRELY a server side issue.  It's not an issue with our software (especially as we're not the only ones experiencing this issue. RCLONE and other cloud utilites are seeing this with Amazon Cloud Drive.  

 

THis is likely due to Amazon's servers getting "hammered" and them not able to keep up with the requests.  Which means this is an infrastructure issue.... or "a consequence of using a consumer grade cloud provider" (which is a shitty response....). 

 

 

This has happened a couple of times in the last couple months, and usually this clears up in a couple of days.  It's a shitty situation, as "waiting" is a horrible response.  But we're completely at Amazon's mercy here.  

 

 

It's issues like this, is why the Amazon Cloud Drive provider is considered an experimental provider.   

 

Hopefully, if they re-approve us for production status, this will stop occurring, but I seriously doubt that (RCLONE and the like *are* approved, IIRC).  

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11 replies to this topic

#1 greendk

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Posted 19 April 2017 - 03:03 PM

I have a problem with my connection from StableBit to Amazon Cloud Drive: "

StableBit CloudeDrive is just telling me that "This drive cannot be mounted" "There was an error communication with the storage provider. HTTP Status 429"

 

what can I do?

 

 

Edit: 

I've edited the title and pinned the thread, because this is coming up a lot.  

The "tl;dr:" of this is that there isn't anything we can do, this is a problem with Amazon. And we are not the only company that is seeing this issue. It's happening across the board. 

-Christopher (Drashna), Tech Support


Edited by Christopher (Drashna), 19 April 2017 - 07:37 PM.
Pinning

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#2 Zirus

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Posted 19 April 2017 - 03:46 PM

I have this issue as well on ACD. No new chunks have been uploaded since yesterday. I reauthorized the drive, and that works fine but it still fails to mount. 


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#3 greendk

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Posted 19 April 2017 - 03:59 PM

Yes.. It looks like this --> http://imgur.com/a/i5U4Z



#4 ExDvtch

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Posted 19 April 2017 - 05:56 PM

i've got the same error as well with ACD and on version 1.0.0.854


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#5 Freppa

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Posted 19 April 2017 - 07:03 PM

it just came back up. wohooo!


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#6 Freppa

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Posted 19 April 2017 - 07:14 PM

...but performance is extremly poor. dl @ 1mbit/s


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#7 Christopher (Drashna)

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Posted 19 April 2017 - 07:35 PM   Best Answer

The 429 response code is a throttling response.  

 

This means that there isn't anything we can really do.   We do automatically retry when we get these sort of errors, and we back off exponentially (eg, wait longer and longer to retry).  

 

But basically, Amazon's servers are actively refusing to return the data that we're requesting.  There is no fix or work around here, because this is ENTIRELY a server side issue.  It's not an issue with our software (especially as we're not the only ones experiencing this issue. RCLONE and other cloud utilites are seeing this with Amazon Cloud Drive.  

 

THis is likely due to Amazon's servers getting "hammered" and them not able to keep up with the requests.  Which means this is an infrastructure issue.... or "a consequence of using a consumer grade cloud provider" (which is a shitty response....). 

 

 

This has happened a couple of times in the last couple months, and usually this clears up in a couple of days.  It's a shitty situation, as "waiting" is a horrible response.  But we're completely at Amazon's mercy here.  

 

 

It's issues like this, is why the Amazon Cloud Drive provider is considered an experimental provider.   

 

Hopefully, if they re-approve us for production status, this will stop occurring, but I seriously doubt that (RCLONE and the like *are* approved, IIRC).  


Christopher Courtney

aka "Drashna"

Microsoft MVP for Windows Home Server 2009-2012

Lead Moderator for We Got Served

Moderator for Home Server Show

 

This is my server

 

Lots of "Other" data on your pool? Read about what it is here.


#8 Desani

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Posted 19 April 2017 - 07:55 PM


Hopefully, if they re-approve us for production status, this will stop occurring, but I seriously doubt that (RCLONE and the like *are* approved, IIRC).  

 

Is the approval still in a pending status with Amazon or is there not even an open request at this point and you will try to get approval some time in the future?



#9 greendk

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Posted 19 April 2017 - 08:46 PM

Yes it came up again.. Thank god



#10 Christopher (Drashna)

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Posted 20 April 2017 - 08:14 PM

Yes it came up again.. Thank god

Yup, it takes a day or two, but that's what 

 

Is the approval still in a pending status with Amazon or is there not even an open request at this point and you will try to get approval some time in the future?

Still pending.  Alex has tried contacting Amazon again, recently. But I don't expect that to go any better. 

 

That said, looking into this more, we're definitely not the only ones affected, so this is a server side issue. Not one with our status. Unfortunately. 


Christopher Courtney

aka "Drashna"

Microsoft MVP for Windows Home Server 2009-2012

Lead Moderator for We Got Served

Moderator for Home Server Show

 

This is my server

 

Lots of "Other" data on your pool? Read about what it is here.


#11 sasso

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Posted 21 April 2017 - 01:28 PM

i have this problem too.

Cannot connect to my drive anymore since 3-4 weeks.



#12 Christopher (Drashna)

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Posted 21 April 2017 - 05:20 PM

i have this problem too.

Cannot connect to my drive anymore since 3-4 weeks.

 

Well, it should be lessing/gone by now.  But this appears to be an intermittent issue, and yes, was happening a few weeks ago, as well. 


Christopher Courtney

aka "Drashna"

Microsoft MVP for Windows Home Server 2009-2012

Lead Moderator for We Got Served

Moderator for Home Server Show

 

This is my server

 

Lots of "Other" data on your pool? Read about what it is here.





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