Not working retail license, no answer fom support

[Ferenczyg]

Hi

 

Two days ago I had an electrical issue due to lightning that ended in a MB and some disks having to be replaced. Long history short, my retail license is not working, I cannot "deactivate" because the HW does not exist anymore, and more than 48h later nobody from support has answered my inquiry about how to proceed, even when I included the license key (and the paypal associated transaction number) in the inquiry form. I suspect that basically nobody is attending support.

 

Does anyone know how to proceed, or how to reach support or covecube or someone that attends?

 

Thanks in advance

/F

[lee1978]

They will Chris has been unwell so he's on and off at the moment you have 30 days before activation is needed plus it's the weekend now give it a few more days

[Christopher (Drashna)]

I believe this issue has been responded to already.

 

And we do apologize for the lag time.  I handle most of the licensing and other tickets, and ... I had an unexpected trip to the hospital, 

 

If we haven't responded, PM me the ticket number/link.