I have just used Scanner on two new WD My Book 1230 USB external hard drives (first was exchanged for the second). The current beta of scanner cannot read SMART data from either of them, even with NoWin and Unsafe checked, but bitflock.com can.
Even stranger, Scanner reports each has exactly 214 unreadable sectors shortly after it begins scanning them, in the same location on the block display, on two different PCs with Scanner licenses. Is this real, or is Scanner somehow mistaken?
I am checking the second drive now with WD's Data Lifeguard Diagnostic Extended Test to see what it says. No point in exchanging again if the bad sectors are a phantom problem.
Any thoughts would be appreciated.