TwoEdge Posted October 29, 2015 Share Posted October 29, 2015 Hi everyone, I have a problem reading the smart value of a drive in the Sharkoon 5-bay RAID Box with the Scanner. This is a known problem with this enclosure but maybe one that could be solved. With this 5 bay enclosure http://www.sharkoon.com/product/1689/11353#descthe smart values of the HDD in the highest slot can't be read. It doesn't matter if you populate all slots in which case slot number 1 doesn't pass anything or if you just populate the bottom 2 in which case slot number 4 doesn't pass the values. At least this was the case till today. I had never tried Hard Disk Sentinel before and so far it is the only tool that got me the values from the top most drive. Setup: Scanner v 2.5.2.3103 BETA HD: SAMSUNG HD204UI Controller Card: Marvell 92xx SATA 6G Controller (AHCI) [VEN: 1B4B, DEV: 9230] Version: 1.2.0.1027, 6-6-2012 Enclosure Side: JMICRON RAID #6/1 [14-0] It is connected via eSata and set to Clear Raid mode, so every drive is directly accessible. If HD Sentinel can do it, i am sure Scanner will be able, too. I tried the direct I/O test, was happy to see this and unhappy to see this The only specific method that gave me anything was "ScsiMiniportClassDriver" where i got this in the Direct I/O section The values are messed up but at least it is something. What are my next steps to figure this out / help to get this working? Greetings TwoEdge Quote Link to comment Share on other sites More sharing options...
Christopher (Drashna) Posted October 30, 2015 Share Posted October 30, 2015 Did you try the "Unsafe Direct IO" option? If so, did that work properly? Quote Link to comment Share on other sites More sharing options...
TwoEdge Posted October 31, 2015 Author Share Posted October 31, 2015 I tried it and hat the same results as here Quote Link to comment Share on other sites More sharing options...
Christopher (Drashna) Posted November 1, 2015 Share Posted November 1, 2015 Okay, just wanted to make sure. In that case, could you get the BitFlock ID for the system (either head to bitflock.com or open the SMART details on a disk and select the "Submit to BitFlock" option). Post the ID here. Specifically, I think the device ID for the enclosure is not recognized at all, and the default method doesn't work. Quote Link to comment Share on other sites More sharing options...
TwoEdge Posted November 2, 2015 Author Share Posted November 2, 2015 The id is "P1PRA7ZE" Quote Link to comment Share on other sites More sharing options...
Christopher (Drashna) Posted November 8, 2015 Share Posted November 8, 2015 Okay, what drive letters are actually in the enclosure here? And in which order? https://stablebit.com/Admin/IssueAnalysis/20861 Quote Link to comment Share on other sites More sharing options...
TwoEdge Posted November 8, 2015 Author Share Posted November 8, 2015 The letters K,L,F and M are in the enclosure. The top most bay (bay 1) is empty. Bay 2 to 5 contain K(2), L(3), F(4) and M(5). It will always be the bay with the lowest number containing a drive that gives trouble with smart values. If i put another drive in bay 1, drive K in bay 2 WILL show its smart-values. Quote Link to comment Share on other sites More sharing options...
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