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TwoEdge

S.M.A.R.T. problem Sharkoon 5-bay RAID Box

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Hi everyone,

 

I have a problem reading the smart value of a drive in the Sharkoon 5-bay RAID Box with the Scanner.

This is a known problem with this enclosure but maybe one that could be solved.

 

With this 5 bay enclosure http://www.sharkoon.com/product/1689/11353#descthe smart values of the HDD in the highest slot can't be read.

It doesn't matter if you populate all slots in which case slot number 1 doesn't pass anything or if you just populate the bottom 2 in which case slot number 4 doesn't pass the values.

At least this was the case till today.

I had never tried Hard Disk Sentinel before and so far it is the only tool that got me the values from the top most drive.

 

Setup:

Scanner v 2.5.2.3103 BETA

HD: SAMSUNG HD204UI

Controller Card: Marvell 92xx SATA 6G Controller (AHCI) [VEN: 1B4B, DEV: 9230] Version: 1.2.0.1027, 6-6-2012

Enclosure Side: JMICRON  RAID #6/1 [14-0]

 

It is connected via eSata and set to Clear Raid mode, so every drive is directly accessible.

 

If HD Sentinel can do it, i am sure Scanner will be able, too.

 

I tried the direct I/O test, was happy to see this

 

post-2209-0-52343800-1446077071_thumb.jpg

 

and unhappy to see this

 

post-2209-0-58334200-1446077184_thumb.jpg

 

The only specific method that gave me anything was "ScsiMiniportClassDriver" where i got this in the Direct I/O section

 

post-2209-0-45263700-1446077504_thumb.jpg

 

The values are messed up but at least it is something.

 

What are my next steps to figure this out / help to get this working?

 

 

Greetings

 

TwoEdge

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Okay, just wanted to make sure.

 

In that case, could you get the BitFlock ID for the system (either head to bitflock.com or open the SMART details on a disk and select the "Submit to BitFlock" option).

Post the ID here.

 

 

Specifically, I think the device ID for the enclosure is not recognized at all, and the default method doesn't work.

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The letters K,L,F and M are in the enclosure.

The top most bay (bay 1) is empty.

Bay 2 to 5 contain K(2), L(3), F(4) and M(5).

 

It will always be the bay with the lowest number containing a drive that gives trouble with smart values.

If i put another drive in bay 1, drive K in bay 2 WILL show its smart-values.

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