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Covecube Inc.
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    • Christopher (Drashna)

      Login issues   11/07/17

      If you have issues with logging in, make sure you use your display name and not the "username" or email.  Or head here for more info.   http://community.covecube.com/index.php?/topic/3252-login-issues/  
    • Christopher (Drashna)

      Getting Help   11/07/17

      If you're experiencing problems with the software, the best way to get ahold of us is to head to https://stablebit.com/Contact, especially if this is a licensing issue.    Issues submitted there are checked first, and handled more aggressively. So, especially if the problem is urgent, please head over there first. 
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Alex

StableBit.com downtime

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StableBit.com is currently down due to a Microsoft Azure (SQL Databases) issue. Microsoft is actively working on resolving the problem right now.

 

Unfortunately, as a result, this means that StableBit licensing is down as well.

 

I will keep monitoring the situation, and if the worst happens and all of our licensing data is lost, we will have to restore from a local backup taken 6 hours ago.

 

I apologize for any inconvenience that this may have caused.

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StableBit.com is now back online, it was down for 1 hr and 48 mins.

 

As we were approaching 2 hours of downtime, I decided to restore the database from a local backup that was taken about 8 hours ago. I will look into implementing a redundant fail-over database in the future, as that would be ideal in these kinds of situations.

 

 If you've placed an order within the past 8 hours (4/30/2015 6 AM EST to 2 PM EST) and you are having issues activating your product please contact us and we will be happy to assist you.

 

https://stablebit.com/Contact

 

Again, I sincerely apologize for any inconvenience that this may have caused you.

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Microsoft Azure was able to get our original database back and I migrated all of the missing data to the new database.

 

As of 4/30/2015 2:55 PM EST we are now fully online with no data loss.

 

Edit: Some discrepancies have cropped up in the migration process, I'm attempting to resolve them manually.

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